Our Repair Process

Our Repair Process

We make collision repair simple, seamless, and stress-free.

We make collision repair simple, seamless, and stress-free.

Restoring your vehicle’s safety, performance, and aesthetics since 1979.

How Our Repair Process Works
How Our Repair Process Works

Serving Philadelphia drivers for over four decades, we’ve built trust through precision, advanced technology, and exceptional service. From minor scratches to major collision damage, we guarantee the highest level of care from start to finish.

Our repair process keeps your needs front and center. Insurance claims? Taken care of. Towing services? Handled. We simplify the entire experience so that all you need to focus on is getting back on the road.

Certified Technicians

I-CAR Gold Class

As an I-CAR Gold Class Shop staffed with Platinum-Certified Technicians, we meet or exceed the highest industry standards. This certification means repairs are executed with precision, adhering to manufacturer specifications.

We perform every repair with advanced techniques and equipment to ensure your vehicle is restored to factory standards. When safety, quality, and performance matter most, Craig’s Collision Center has you covered.

OUR PROCESS

A step-by-step guide to your vehicle’s repair journey

At Craig’s Collision Center, our repair process is designed with your convenience in mind. From the moment you check in to delivery day, we prioritize communication, transparency, and efficiency. Here’s how we restore your vehicle to perfection.

Check-In

Getting started is easy. You’ll check in with our friendly team to discuss your vehicle’s repair needs. We’ll record details, answer any questions, and provide an overview of the next steps.

Keep up-to-date information about your insurance provider on hand—it will help us streamline the process even further.

Technician handing keys to smiling customer in front of red sedan - our repair process - craigs collision

Check In

Getting started is easy. You’ll check in with our friendly team to discuss your vehicle’s repair needs. We’ll record details, answer any questions, and provide an overview of the next steps.

Keep up-to-date information about your insurance provider on hand—it will help us streamline the process even further.

Technician handing keys to smiling customer in front of red sedan - our repair process - craigs collision
Technician inspecting damage on silver sedan after being dropped off - our repair process - craigs collision

Damage Inspection

Next, we’ll assess the extent of damage to your vehicle. Our technicians will document all issues, including those you might not immediately see.

Through advanced diagnostics, we’ll deliver a repair plan tailored to your vehicle’s needs.

Technician inspecting damage on silver sedan after being dropped off - our repair process - craigs collision

Damage Inspection

Next, we’ll assess the extent of damage to your vehicle. Our technicians will document all issues, including those you might not immediately see.

Through advanced diagnostics, we’ll deliver a repair plan tailored to your vehicle’s needs.

Pre-Scanning

Before repairs begin, we pre-scan your vehicle using state-of-the-art diagnostic tools. This ensures we understand any underlying issues that may affect advanced systems like ADAS.

Pre-scanning allows us to plan effectively and address all required repairs thoroughly.

Technician conducting pre-scan on vehicle before repair - our repair process - craigs collision

Pre-Scanning

Before repairs begin, we pre-scan your vehicle using state-of-the-art diagnostic tools. This ensures we understand any underlying issues that may affect advanced systems like ADAS.

Pre-scanning allows us to plan effectively and address all required repairs thoroughly.

Technician conducting pre-scan on vehicle before repair - our repair process - craigs collision
Technician waiting on approval for repair in front of grey camaro - our repair process - craigs collision

Waiting on Approvals

We work with your insurance company to get repair approvals quickly. Our experience dealing with insurers means less waiting time for you.

During this stage, we remain in contact with you to keep the process transparent and stress-free.

Technician waiting on approval for repair in front of grey camaro - our repair process - craigs collision

Waiting on Approvals

We work with your insurance company to get repair approvals quickly. Our experience dealing with insurers means less waiting time for you.

During this stage, we remain in contact with you to keep the process transparent and stress-free.

Waiting on Parts

We source genuine parts that meet or exceed manufacturer specifications. While waiting for parts to arrive, our team ensures all necessary prep work is completed so the repair process remains efficient.

For urgent repairs, we leverage partnerships that expedite part delivery to keep your vehicle on schedule.

technician on table waiting on parts - our repair process - craigs collision

Waiting on Parts

We source genuine parts that meet or exceed manufacturer specifications. While waiting for parts to arrive, our team ensures all necessary prep work is completed so the repair process remains efficient.

For urgent repairs, we leverage partnerships that expedite part delivery to keep your vehicle on schedule.

technician on table waiting on parts - our repair process - craigs collision
Technician performing welding repairs on vehicle - our repair process - craigs collision

Collision Repairs

Our ASE- and I-CAR-certified technicians bring advanced skills and techniques to every repair. From structural damage to subtle alignments, each step prioritizes safety, quality, and precision.

We don’t cut corners—your vehicle’s performance and structural integrity are restored to factory standards.

Technician performing welding repairs on vehicle - our repair process - craigs collision

Collision Repairs

Our ASE- and I-CAR-certified technicians bring advanced skills and techniques to every repair. From structural damage to subtle alignments, each step prioritizes safety, quality, and precision.

We don’t cut corners—your vehicle’s performance and structural integrity are restored to factory standards.

Auto Paint Repairs

Our paint technicians specialize in perfect color matching using advanced technology. Whether it’s touch-ups, paint correction, or full refinishing, we ensure flawless results.

Our process retains your vehicle’s original appearance while adding a durable, protective finish.

Technician in paint booth painting blue sedan - our repair process - craigs collision

Auto Paint Repairs

Our paint technicians specialize in perfect color matching using advanced technology. Whether it’s touch-ups, paint correction, or full refinishing, we ensure flawless results.

Our process retains your vehicle’s original appearance while adding a durable, protective finish.

Technician in paint booth painting blue sedan - our repair process - craigs collision
Technician inspecting lexus suv after reassembly - our repair process - craigs collision

Vehicle Reassembly

With repairs complete, we carefully reassemble your vehicle to its factory configuration. This includes reintegrating advanced systems like ADAS for optimal functionality.

Attention to detail is key during reassembly to ensure your vehicle meets manufacturer specifications.

Technician inspecting lexus suv after reassembly - our repair process - craigs collision

Vehicle Reassembly

With repairs complete, we carefully reassemble your vehicle to its factory configuration. This includes reintegrating advanced systems like ADAS for optimal functionality.

Attention to detail is key during reassembly to ensure your vehicle meets manufacturer specifications.

Post-Scanning & ADAS Calibration

Following repairs, we perform a full system scan and recalibrate any advanced driver-assistance systems (ADAS). This guarantees your vehicle operates safely and reliably.

Post-scanning ensures all electrical and mechanical systems are restored to their correct settings.

Technicians-performing-post-scan-on-cadillac-sedan-our-repair-Craigs-Collision

Post-Scanning & ADAS Calibration

Following repairs, we perform a full system scan and recalibrate any advanced driver-assistance systems (ADAS). This guarantees your vehicle operates safely and reliably.

Post-scanning ensures all electrical and mechanical systems are restored to their correct settings.

Technicians-performing-post-scan-on-cadillac-sedan-our-repair-Craigs-Collision
auto detailing services - craigs collision

Detailing

Your vehicle undergoes cleaning and detailing to look as good as it drives. We polish, buff, and clean all surfaces to restore its showroom quality.

We believe every repair deserves a finishing touch that reflects our high standards.

auto detailing services - craigs collision

Detailing

Your vehicle undergoes cleaning and detailing to look as good as it drives. We polish, buff, and clean all surfaces to restore its showroom quality.

We believe every repair deserves a finishing touch that reflects our high standards.

Final Quality Checks

Before returning your vehicle, we perform final quality checks to ensure perfection. From safety systems to visual inspections, no detail is overlooked.

You’ll receive your vehicle in pristine condition, backed by our satisfaction guarantee.

final quality check of vehicle after repair - our repair process - cragis collision

Final Quality Checks

Before returning your vehicle, we perform final quality checks to ensure perfection. From safety systems to visual inspections, no detail is overlooked.

You’ll receive your vehicle in pristine condition, backed by our satisfaction guarantee.

final quality check of vehicle after repair - our repair process - cragis collision
delivery of repaired vehicle with technician and customer standing in front of vehicle - our repair process - craigs collision

Delivery

Once repairs are complete, your vehicle is ready for pick-up or delivery. We explain all repairs performed and ensure you’re 100% confident in the results.

Drive away with peace of mind and enjoy the warranty that comes with all our repairs.

delivery of repaired vehicle with technician and customer standing in front of vehicle - our repair process - craigs collision

Delivery

Once repairs are complete, your vehicle is ready for pick-up or delivery. We explain all repairs performed and ensure you’re 100% confident in the results.

Drive away with peace of mind and enjoy the warranty that comes with all our repairs.

Lifetime Warranty

All repairs and paint services are backed by a lifetime warranty as long as you own the vehicle.

This reflects our commitment to quality and customer satisfaction. You’ll never need to second-guess the durability or finish of your repair.

Family Owned & Operated, Certified Repairs Serving Philadelphia Since 1979

Why Choose Craig’s Collision Center?

From certified technicians to cutting-edge technology, our shop combines decades of experience with a customer-first approach. We simplify repairs while restoring your vehicle to pre-accident condition.

With a reputation rooted in trust and craftsmanship, choosing Craig’s Collision Center means high-quality repairs every time.

Philadelphia’s Best Rated Body Shop Since 1979

For generations, we’ve provided expert repairs for Philadelphia’s drivers. Family-owned and operated, we built our reputation on customer satisfaction and reliable service.

Our values—quality, trust, and professionalism—drive our commitment to excellence.

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Craigs Collision Center Philadelphia
CRAIG’S COLLISION CENTER

4925 Van Kirk Street
Philadelphia, PA 19135

(215)-289-0455

Mon – Fri 8:00 am – 5:00 pm
Sat – Sun Closed 

Mon – Fri: 8:00am – 5:00pm
Sat-Sun: Closed

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    From Our Customers

    My car hydro planned on the highway and from the tow truck guy, ladies in the office, and the gentleman that worked on my car they did a great job. They gave genuine advice and updates on my car status. They also addressed the minor problems the next day after testing it out for a day. My car looks brand new and drives great like the accident never happened. I definitely will be back and recommend to family/friends. They also did a great detail job and had the interior smelling like a new car.

    Ariana P
    Craig’s is the best of the best. Their customer service is unmatched.They handle every aspect of the repair/claim process. Additionally, they provide a detailed description of the work performed. The quality of their work is superior to other body shops I have used . My car had serious body damage, when I got it back, it was like the accident didn’t happen. I’ll always use Craig’s!
    Matt E
    Craig’s Collision provided excellent service after I was in an accident. Dan in particular was incredibly knowledgeable and understanding, making the whole process smooth and stress free. I felt confident my car was in good hands and it was.
    Eamon D
    Great communication each step of the way during the repair process. Friendly customer service. Quality work. Honest and reliable
    Meredith M
    It all started with the tow truck driver, Brendan helped me get in right away. The collision center was great, they did all the repairs the first time right. It was done like it was new. The office staff was there for any questions or problems I ran into. I will bring any of my vehicles here for now on.
    Joseph W